The Board encourages students, parents and community members to discuss their concerns with the appropriate teacher, principal, or other campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.

Informal resolution shall be encouraged but shall not extend any deadlines in this policy, except by mutual written consent.

If the issue is not resolved informally, you may file a formal grievance with the lowest level administrator who has the authority to remedy the alleged problem. In most circumstances, Level One complaints shall be filed with the campus principal. Grievances must be filed in writing on a form provided by the District.

Complaint forms can be obtained from the CISD Superintendent’s Office.

Please review FNG(LOCAL) – Students or Parents or GF(LOCAL) – Public Complaints for complete information on CISD Board Policy relating to Level One complaints and the grievance process.

If the grievance is not resolved at Level One or if the time for a response has expired, the student, parent or community member may request a conference with the Superintendent or designee to appeal the Level One decision. The appeal notice must be filed in writing, on a form provided by the District, within ten days of the date of the written Level One response or, if no response was received, within ten days of the Level One response deadline.

Level Two Appeal forms may be obtained from the CISD Superintendent’s Office.

Please review FNG(LOCAL) – Students or Parents or GF(LOCAL) – Public Complaints for complete information on CISD Board Policy relating to Level Two Appeals and the grievance process.

If the student, parent or community member did not receive the relief requested at Level Two or if the time for a response has expired, the student, parent or community member may appeal the decision to the Board.

The appeal notice must be filed in writing, on a form provided by the District, within ten days of the date of the written Level Two response or, if no response was received, within ten days of the Level Two response deadline.

The Superintendent or designee shall inform the student, parent or community member of the date, time, and place of the Board meeting at which the complaint will be on the agenda for presentation to the Board.

Level Three Appeal forms can be obtained from the CISD Superintendent’s Office.

Please review FNG(LOCAL) – Students or Parents or GF(LOCAL) – Public Complaints for complete information on CISD Board Policy relating to Level Two Appeals and the grievance process.